Managing the "Unmanageable": Tough People, Situations

Full Course Title: Managing the "Unmanageable": Tough People, Tough Situations

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

How You Will Benefit:

• Motivate over-taxed and “burned out” employees
• Effectively deal with employees in crisis and dysfunctional behaviors
• Address multi-cultural and multi-generational conflict in the workplace
• Prepare for a potentially confrontational conversation
• Reset expectations and lay a solid go-forward plan
• Protect yourself and your company by minimizing employment-related liability

What will be covered:

• Understanding the connection between difficult behavior and personal style
• Learning the role of power, structure and tension in work relationships
• Applying leadership defense principles
• Troubleshooting common scenarios that put your “manager muscles” to the test
• Mediating employee disputes
• Understanding and applying fact-specific performance and corrective action do’s and don’ts
• Terminations for cause vs. resignations by mutual consent
• Leveraging workplace security options and resources