Citywide CPR was founded in 2005 by Alan Lermer, who still is actively involved as our Company President. With more than 20 years in both the fire service and AED industry, Alan started Citywide in response to a severe lack of customer service and relationship-building he saw throughout the industry. Our founding principles remain our passion today: provide quality service, training, and products while developing and maintaining long-standing relationships with our clients.
Citywide boasts a 98% client retention rate, which we are very proud of; we still work with many of our original clients 7 years later, proudly serving as their partner in supporting all aspects of their AED programs. We believe in the customer comes first and focus our efforts on building trust through the delivery of quality services; recognizing what our customers need has driven our business model of assigning one client representative for the customer to assure quick follow up and prompt customer service, implementing quality assurance programs for our trainers & staff, consistently assessing feedback of already established programs and services, and implementing changes as needed to ensure best practices are always in place.