Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners.
The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading organizations across the world. Proven to be equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaptation in IT.
The Business Relationship Management Professional (BRMP) training and certification program provides a foundational understanding of business relationship management (BRM) for individuals at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. In other words, this course provides the “why” and the “what” – “why” business relationship management is important to your organization and “what” a BRM capability does to add value to your organization.
This interactive course, with discussions, partnering activities, and periodic knowledge checks, will provide you with the opportunity to apply learning to your unique organizational situations, creating solutions that you can use immediately upon returning to your workplace. This practical knowledge will allow you to demonstrate immediate value in your role, as well as prepare you for the BRMP Certification exam.
Who Should Attend
All professionals in business partner facing service provider roles, such as:
- Project managers
- Business analysts
- Architects
- External service providers
- Representatives of shared services organizations including IT, HR, Finance, Legal, Purchasing, Sales, Strategy Planning, etc.
- All professionals in business partner facing service provider roles and anyone else interested in business value maximization
- Those interested in becoming certified as a Business Relationship Manager, Implementer or Assessor
What You Will Learn
At the end of this program, you will be able to:
- Understand the characteristics of the BRM role
- Interpret what it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services
- Understand how Portfolio Management disciplines and techniques are used to maximize realized business value
- Review Business Transition Management and the conditions for successful change programs that minimize “value leakage”
- Understand the BRM role in Service Management and how to align services and service levels with business needs
- Know to communicate effectively and persuasively
Course Overview
Getting Started
Foundation Concepts
- Overview of BRMI, BRM and BRMP® Exam
- Demand and Supply Maturity and the BRM Role
- Typical BRM Scope, Responsibilities and Decision Rights
- Why BRM? Why Now?
- BRM Competencies
- Common BRM Reporting and Organization Structures
- Business Relationship Maturity
Strategic Partnering
- Business-Provider Alignment Model
- Strategic Partnering and Demand Shaping
- Strategic Relationship Management Process and Techniques
- Defining Your Relationship Vision and Strategy
Business IQ
- Alignment Barriers and Business Value Leakage
- Business Capability Road-mapping
- Value Management Concepts
- The Discipline of Business Outcomes
- The Value Management Process
Portfolio Management
- The Portfolio Management Context
- Portfolio Management Frameworks
- Portfolio Management Processes and Governance
Business Transition Management
- Business Transition Management Fundamentals
- Manage Business Transition – A Capability Model
- Building Urgency & Capacity for Change
- The Transition Network: Key Roles in Orchestrating the Transition
- Clarifying the Change
Provider Domain
- What is and is not a service
- Defining value
- Defining and costing services
Powerful Communications
- The Art of Communication
- The Art of Powerful Questions
- The Art of Influence
- The Business Relationship Manager
Summary and Next Steps
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
School Notes: Note: International Institute for Learning may reach out to you directly for additional information prior to your class starting date.
