Technical Institute of America stands among the nation's largest providers of ITIL 4 Foundation training in both classroom and live online formats. Our verified 99% certification passing rate has enabled us to help thousands of professionals pass their ITIL certification exam successfully on their first attempt. This comprehensive course includes all required materials, expert instructor-led classroom training, an official exam voucher, and complimentary access to our extensive ITIL 4 e-learning platform. Our instructors and curriculum are fully accredited by PeopleCert, the official certification body.
About the ITIL 4 Foundation Certification Exam:
PeopleCert administers the official certification examination, which you'll complete online from your home or office setting. The exam consists of 40 multiple-choice questions with a 60-minute time limit. You must answer a minimum of 26 questions correctly (65% passing score) to earn your certification.
Complete Package Includes:
- Exam voucher with a $350 value included
- Opportunity to take your certification exam from home or office
- Dual 100% money-back guarantee
- Proven 99% first-attempt passing rate
- Unlimited free course retakes for a full year following completion
- Full-length practice exam administered on the final day of training
- Comprehensive slide presentation summarizing all exam content
- Official course completion certificate
- Flexible cancellation and rescheduling with no penalty fees
- Transparent pricing with no hidden charges or restrictive terms
- Live, expert instructor-led classroom training throughout
Training Content and Outline:
Lesson 1 covers the fundamental concepts of service management. Lesson 2 explains how ITIL guiding principles enable organizations to effectively adopt and adapt service management approaches. Lesson 3 explores the four key dimensions of comprehensive service management. Lesson 4 details the purpose and essential components of the ITIL service value system. Lesson 5 teaches the service value chain activities and how they integrate. Lesson 6 introduces the purpose and core terminology of ITIL practices. Lesson 7 provides in-depth coverage of seven critical ITIL practices and their applications.
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
